Overview
This Billing Policy governs all payment, invoicing and refund matters between Gulf Tech Corporation ("Gulf Tech") and its customers ("you" or "Customer"). By subscribing to or purchasing Gulf Tech Services, you accept this Billing Policy as part of your service agreement.
All amounts referenced in this policy are in Saudi Riyal (SAR) unless otherwise specified. VAT applies at the rate prescribed by Saudi Arabian tax authorities (currently 15%).
ZATCA Compliance
Gulf Tech issues e-invoices compliant with Saudi Arabia's ZATCA requirements. All invoices include the required QR code, fiscal data and digital signature.
Billing Cycles
Gulf Tech offers the following standard billing cycles:
- Monthly: billed every 30 days from your subscription start date
- Quarterly: billed every 90 days (3% discount versus monthly)
- Annual: billed every 365 days (10% discount versus monthly)
- Biennial: billed every 2 years (15% discount versus monthly)
- One-Time: for custom development projects and consulting
Subscription Renewal
All recurring subscriptions automatically renew at the end of each billing cycle, unless cancelled prior to the renewal date. You will receive a renewal notification email at least 14 days before any annual renewal and 3 days before any monthly renewal.
Accepted Payment Methods
Gulf Tech accepts the following payment methods:
- Mada Card — preferred for KSA customers
- Apple Pay
- STC Pay
- Credit Cards: Visa, Mastercard, American Express
- Bank Transfer to Gulf Tech's KSA bank account
- Cheque for enterprise customers (minimum SAR 10,000)
- Purchase Order for government and approved enterprise accounts
All electronic payments are processed through PCI-DSS compliant payment gateways. Gulf Tech does not store full credit card numbers on its systems.
Invoicing & Receipts
Gulf Tech issues invoices electronically via email. You can also access all invoices from your customer portal.
Invoice Details
- Gulf Tech legal name, address and CR number
- VAT registration number
- Your name, company, address and VAT number (if provided)
- Invoice number, issue date and due date
- Itemized services, sub-total, VAT (15%) and total
- ZATCA-compliant QR code and digital signature
VAT Invoicing
If your business is VAT-registered in KSA, provide your VAT number during checkout or in account settings.
Late Payments & Suspension
Payments are due upon invoice issuance unless otherwise specified:
- Day 0: invoice issued
- Day 3: reminder email
- Day 7: second reminder and late fee notice
- Day 14: suspension warning
- Day 21: services suspended (data preserved)
- Day 45: final notice
- Day 60: services terminated
Reactivation
Suspended services can be reactivated by clearing outstanding amounts plus late fees and a SAR 100 reactivation fee.
Refund Policy
Money-Back Guarantee
- Hosting: 30-day money-back on shared hosting (excludes domain fees)
- SaaS: 14-day on monthly; 30-day on annual
- Custom Development: non-refundable once work has commenced
- SSL & Domains: non-refundable after issuance/registration
How to Request
- Email info@gulftech.sa with subject "Refund Request"
- Include account ID, invoice number and reason
- Review within 3 business days
- Approved refunds in 7–14 business days to original method
Cancellation
You may cancel any subscription via the customer portal or by emailing info@gulftech.sa:
- Monthly: ends at current cycle — no further charges
- Annual: remains active until paid period ends
- Data Retention: accessible 30 days after cancellation, then deleted
- Domains: remain registered until expiration
Price Changes
Gulf Tech may modify pricing with these safeguards:
- Existing subscribers get at least 60 days advance notice
- Annual subscribers keep their rate for the prepaid period
- You may cancel before the new price takes effect
- Promotional pricing applies for the initial term only
Billing Disputes
If you believe there is an invoice error, contact us within 30 days:
- Email info@gulftech.sa with subject "Billing Dispute"
- Include invoice number, disputed items and reason
- Pay undisputed portions while we investigate
We respond within 5 business days and correct confirmed errors with a credit note or refund.
Chargebacks
Please contact us before initiating a chargeback. Chargebacks without prior contact may result in service suspension, a SAR 200 handling fee, and account termination in fraud cases.
Taxes
All prices are exclusive of taxes unless stated otherwise.
- KSA: 15% VAT added per Saudi tax law
- GCC: VAT may apply per local rules
- International: generally exempt from KSA VAT; local taxes are your responsibility